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We want you to get the most out of your Upromise membership so you can be successful in saving for college. If these FAQs don't answer your questions, call us at 800-587-7309800-587-7309 or email us at questions@upromise.com so we can help.

 

 

General


  This sounds too good to be true. What's it going to cost me?

With a Upromise account you’ll be earning cash back and saving for college while buying and doing the things you would anyway. There are no costs or fees other than what you’re buying.

You’ll just need to make some simple changes to how you buy things, like starting your online shopping at Upromise.com or using the Upromise MasterCard®.

The cash back you earn comes from Upromise partners—online stores, restaurants, grocery stores, drug stores, travel sites, and more—who give a percentage of whatever you spend with them, back to you. Why? Two reasons.

  • They believe in the power of education.
  • It's good business; through Upromise, they develop relationships with our Upromise members who are motivated to choose them.

  Who can be a Upromise member?

Any U.S. citizen or person living in the U.S., or its territories, who’s of legal age in his or her state of residency (generally 18 to 21, depending on the state) can be a Upromise member.


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Get Started


  Do I open a Upromise account in my name or my child's name?

Open your Upromise account in your name and then add the person you're saving for in the Profile section of your Upromise account. Click on the link to “Add a Student Beneficiary.”


  What does "registered credit card" or "a card you've registered with Upromise" mean?

A "registered credit card" or "a card you've registered with Upromise" both refer to the same thing: any credit or debit card (with a Visa/MasterCard logo) that you own and have registered with your Upromise account.

As a Upromise member, you can register a card anytime.


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Earn Cash Back


  I've made a recent purchase through Upromise—when will I see my cash back?

Your cash back will appear in your account first as a pending transaction and then as a funded transaction. Timelines for receiving cash back differ for Online Shopping (generally within 30 days), Grocery and Drug Stores (generally within 30-60 days), and Restaurants (generally within 10-14 Days). Review our cash back schedule for more details.


  How much cash back can I earn? Is there a limit?

There’s no limit to how much cash back you can earn. Our most active members are earning at least $1,000 cash back for college a year.1 The more ways you use Upromise—shopping online through Upromise.com, paying with the Upromise MasterCard®, opening a Upromise GoalSaver Account2—the more ways you can grow your college savings.


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Website Security


  How does the Upromise website keep my credit card information private and secure?

Your security and privacy are very important to us.

We protect your data by

  • Monitoring 24 hours a day, 7 days a week
  • SSL, Data, and Password encryption technology
  • Firewalls and systems monitoring
  • Security audits and inspections by leading security firms

All the data we exchange with contributing, financial, and technology companies is communicated over point-to-point private lines or is encrypted for transfer over public networks.


  How do you ensure my password security?

Upromise has developed a set of website security protections to ensure username and password security. We recommend that you choose a password that will be difficult for others to guess; avoid using obvious or easily accessed data such as your name, initials, Social Security number, mother's maiden name, phone number, address, family birthdays, family names, pets, or any combination of the previous. We emphasize the importance of choosing a unique and secure password to help ensure your protection. Upromise will never contact you to solicit your username or password. Never provide them to anyone.

Don’t click on a link in an email if you are unsure of who it’s from, especially if the email asks for personal or financial information. If you have any doubt about the authenticity of an email from Upromise, simply open a new Web browser, type in http://www.upromise.com, log in to your Upromise account safely and securely, and then perform the requested activity.


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How Does Upromise Work? Still Have Questions?

No problem! Contact us and we’ll get you the answers you’re looking for.

 
 

1 This is an active Upromise member. Individual savings vary depending on spending habits and level of engagement in Upromise. Includes cash back with Upromise online partners and the Upromise Credit Card and family and friends savings through Upromise.

2 Upromise GoalSaver Accounts are offered through Sallie Mae Bank, Member FDIC.