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Information Regarding the

New Upromise Credit Card

Notice: The following information is only applicable to Citi® Upromise cardholders who received a mailing from Bank of America® about upcoming changes to their credit card account.

If you did not receive this mailing, but have questions about your current Citi Upromise Card, please call the number on the back of your card.

Recently Upromise entered into a new relationship with Bank of America to be the provider of the new Upromise credit card program. The new Upromise credit card will launch on March 29, 2009. In the meantime, you can continue to use your existing Citi Upromise Card to earn college savings on eligible purchases through and including March 28, 2009, as long as your account remains open and in good standing1 and your card is registered in your Upromise account.

Bank Of America On March 29, 2009, you can begin using your replacement Upromise credit card from Bank of America and enjoy the following benefits:

  • Earn UNLIMITED college savings from the credit card-there's no maximum annual limit to what you can earn
  • Earn extra college savings on specific Upromise categories (i.e. gas, grocery or dining)
  • Earn 1% college savings on every purchase you make 2
  • Automatic deposit of your Upromise college savings into your Upromise account
  • Secure online banking
  • No annual fee

If you are a Upromise member and your card is registered in your Upromise account, there is nothing you need to do at this time - just be aware of the upcoming key dates listed in the box over to the right. You will continue to earn college savings on eligible purchases with your current Citi Upromise Card through and including March 28, 2009 1.

Additionally, the transition will be automatic and will not require you to do anything but start using your new Upromise credit card. Upromise will automatically register your new Upromise credit card in your Upromise account and the college savings earned by using your new credit card will automatically be transferred to your Upromise account.

If you are not a Upromise member, you must click here to join Upromise (joining is free) and register your existing Citi Upromise Card in your Upromise account by February 15, 2009, or you will forfeit the right to receive any college savings accumulation currently indicated on your monthly credit card statement.

For more information about the new Upromise credit card from Bank of America, please review the Frequently Asked Questions below.

Frequently Asked Questions

1. What should I do with my existing Citi Upromise Card?
2. When am I getting my new Upromise credit card(s) from Bank of America?
3. What do I need to do once I receive my new credit card(s) from Bank of America?
4. When can I start using my new Upromise credit card?
5. Will I need to register my new Upromise credit card in my Upromise account?
6. What will happen to my existing Upromise college savings (if your Citi Upromise Card is registered in your Upromise account)?
7. What will happen to my existing Upromise college savings (if you are not a Upromise member)?
8. What college savings will I earn on my new Upromise credit card?
9. Will I have an annual fee on my new Upromise credit card from Bank of America?
10. Will my account number change?
11. How will my monthly statements be handled?
12. What will happen to credit card transactions on my old account?
13. Will I be able to manage my credit card account online?
14. Will my payment due date change?
15. What payment options do I have?
16. Will I have the same Personal Identification Number (PIN) after the transfer?
17. How will this transfer affect my credit score and credit report?
18. Why is the issuer of the Upromise credit card changing?

1. What should I do with my existing Citi Upromise Card?

You should continue to use your existing Citi Upromise Card through March 28, 2009. You will earn college savings on all eligible purchases through March 28, 2009, assuming your Upromise card is registered in your Upromise account. Beginning on March 29, 2009, your existing Citi Upromise Card will be deactivated and can no longer be used to make purchases.

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2. When am I getting my new Upromise credit card(s) from Bank of America?

You will receive your new Upromise credit card from Bank of America during the week of March 16, 2009, provided your account remains open and in good standing 1.

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3. What do I need to do once I receive my new credit card(s) from Bank of America?

You should activate the card(s) immediately by following the directions listed with your new card(s). You can begin using your new Upromise card from Bank of America on March 29, 2009.

Here is additional information on what you should do once you've received your new credit
card(s):

  • On March 29, 2009, please be sure to update your account information with any merchant that automatically bills your credit card account, such as a gym membership or utility bill so you don't miss out on college savings.
  • After March 25, 2009, any cash advance checks associated with your old credit card number, which includes any checks still subject to a promotional offer, will no longer be valid and should be destroyed. New checks will be mailed to you in approximately two weeks after you receive your new Upromise card.
  • Check your Upromise profile in the My Account section of Upromise.com the week of April 15, 2009, to ensure your new Upromise credit card has been automatically registered in your Upromise account. If you do not see your new Upromise credit card in your Upromise account, please visit www.upromise.com/cardregistration to register your new Upromise credit card.Please do not register your new card on your own prior to April 15, 2009.

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4. When can I start using my new Upromise credit card?

You will be able to start using your new credit card for purchases and to earn college savings on March 29, 2009. Remember to activate your new card before this date so you are ready to earn college savings as early as March 29, 2009.

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5. Will I need to register my new Upromise credit card in my Upromise account?

If your existing Citi Upromise Card is currently registered in your Upromise account, your new Upromise credit card from Bank of America will automatically be registered in your Upromise account by mid April. You will not need to do anything to register it in your Upromise account. If your existing Citi Upromise Card is not registered in your Upromise account please visit www.upromise.com/cardregistration and register it today.

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6. What will happen to my existing Upromise college savings (if your Citi Upromise Card is registered in your Upromise account)?

If your Citi Upromise Card is registered in your Upromise account, your college savings are yours to keep. Upromise will automatically register your new Upromise credit card in your Upromise account and the college savings earned by using your credit card will automatically be transferred to your Upromise account. The transition is automatic and does not require you to do anything but start using your new Upromise credit card from Bank of America on March 29, 2009. Please confirm your card is registered by going to upromise.com/profile.

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7. What will happen to my existing Upromise college savings (if you are not a Upromise member or if your Citi Upromise Card is not registered in your Upromise account)?

If you are not already a Upromise member, visit www.upromise.com/activate to join for free.If your Citi Upromise Card is not registered in your Upromise account by February 15, 2009, you will forfeit your right to receive any college savings currently accumulated on your monthly credit card statement. To earn college savings you must be a member of Upromise and your Citi Upromise Card must be registered in your Upromise account.

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8. What college savings will I earn on my new Upromise credit card?

You will earn the same college savings benefits on your new card from Bank of America as you did on your Citi Upromise Card.* And there is no annual savings cap on the new Upromise credit card!

  • Earn UNLIMITED college savings from the credit card-there's no maximum annual limit to what you can earn
  • Earn extra college savings on specific Upromise categories
  • Earn 1% college savings on every purchase you make 2
  • Automatic deposit of your Upromise college savings into your Upromise account

* If you received a one-time special offer for the annual college savings bonus under the Citi Upromise Card, this benefit will not be provided under the new program.

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9. Will I have an annual fee on my new Upromise credit card from Bank of America?

No. There is no annual fee with the new Upromise credit card from Bank of America.

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10. Will my account number change?

Yes. You will see a new account number on your credit card and monthly billing statements, provided your account is open and in good standing. On March 29, 2009, please be sure to update your account information with any merchant that automatically bills your credit card account, such as a gym membership or utility bill so you don't miss out on college savings.

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11. How will my monthly statements be handled?

Beginning March 29, 2009, you will receive your monthly billing statement from Bank of America. Prior to this date, you will continue to receive your monthly billing statement from Citi as customary.

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12. What will happen to credit card transactions on my old account?

Any payments or credit card transactions that are posted to your account prior to March 29, 2009, will automatically be transferred to your new account from Bank of America. Remember to provide your new credit card account number to any merchant that automatically bills your credit card account for service or merchandise so they can update their records; otherwise, your service may be affected.

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13. Will I be able to manage my credit card account online?

As long as your account remains open and in good standing, you'll be able to manage it online at www.bankofamerica.com as of March 31, 2009. You can view up-to-the-minute transactions, request a balance transfer, pay your bills, update your account information and more.

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14. Will my payment due date change?

Your payment due date may change by a few days. Please review the due date on the first monthly statement you receive after March 29, 2009. If another due date would be more convenient, please call Bank of America to request a change.

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15. What payment options do I have?

Beginning March 29, 2009, you can make your payments by mail, and telephone (a fee may be assessed for telephone service). Beginning March 31, 2009, you can make payments online at www.bankofamerica.com and at any Bank of America branch.

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16. Will I have the same Personal Identification Number (PIN) after the transfer?

Your current PIN will not be valid with your new Upromise credit card(s). You will receive a new PIN in your Welcome Package, which will arrive shortly after you receive your new credit card. To choose your own PIN, please follow the instructions outlined in the Welcome Package.

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17. How will this transfer affect my credit score and credit report?

The transition from Citi to Bank of America and the subsequent change in credit card numbers will have no impact on your credit score. Beginning about 60 days after March 29, 2009, your new Upromise credit card account will be listed as "Bk of Amer" (Bank of America) on your credit report.

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18. Why is the issuer of the Upromise credit card changing?

Upromise and Citi chose not to continue their partnership for various reasons which are not subject to disclosure. However, Upromise is pleased to announce Bank of America as its new credit card partner. Like Citi, Bank of America is a leading credit card provider and one of the world's largest financial institutions. Additionally, in making this change, we are pleased to inform members that they will continue to earn the same college savings on the new Upromise credit card from Bank of America that was previously earned on the Citi Upromise Platinum Card and the Citi Upromise World Card. Further, cardholders who previously had a $300 annual savings cap on their Citi Upromise Platinum Card, will no longer have a savings cap on their new Upromise credit card from Bank of America! There is no limit to the amount of college savings members can earn annually on the new Upromise credit card.

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key dates


  • Mid-December 2008:
  • You should have received detailed information from Bank of America about the new credit card program.

  • Mid-to-late March 2009:
  • You will receive replacement Upromise credit card(s) from Bank of America provided your account is open and in good standing 1 Activate your card immediately.

  • March 29, 2009:
  • You can begin using your new Upromise credit card(s) and earning college savings.Please note your Citi Upromise Card(s) will no longer be active on this date.

1Account must be open and in good standing to utilize the service. "Open and in good standing" means the account is not currently closed or suspended as a result of default.

2College savings are awarded on net retail purchase transactions less credits, returns and adjustments ("Net Purchases") made by the Cardholder(s) and/or authorized user(s) of the Card, if any. Fractions of dollars shall be rounded up or down to the nearest whole dollar for each transaction. The college savings that you can earn are unlimited in amount. You will earn college savings of 1% of your Net Purchases made everywhere the Card is accepted. Balance transfers, cash advances, including purchases of cash equivalents of any kind, out-of-network payments made through Bill Pay Choice® service, purchases made by or for a business or for a business purpose, fees, finance charges, and unauthorized/fraudulent transactions shall not earn college savings.

Bank of America and the Bank of America logo are registered trademarks of Bank of America Corporation. Citi is a registered service mark of Citigroup, Inc.