Having trouble linking to an online partner or not receiving merchant detail pop-ups?

Here are some reasons and tips on how to troubleshoot these problems:

1. Pop-up blocker software is enabled - In order to view important online merchant information such as terms and conditions and Special Offers from Upromise, you must turn off your pop-up blocker feature or enable pop-ups specifically from Upromise.com.
2. Disable pop-up blocking software or enable pop-ups from Upromise.com to allow merchant detail pop-ups to display - There are many different types of pop-up blocking software available and as many different ways to disable pop-ups and enable specific ones. If you have any of the following popular software installed, you may have pop-up blocking software enabled. You can either disable the pop-up blocking software all together or you can enable pop-ups from Upromise.com within the pop-up blocking software. We've provided links below to popular software that you may have installed that feature pop-up blockers. These links should be able to help you learn more about how to disable pop-up blocking software all together and how to enable specific pop-ups, like the informational pop-ups from Upromise.com.
   • AOL Toolbar or AOL 9.0
   • Google Toolbar
   • Yahoo Toolbar
   • MSN Toolbar
3. Disable ad-blocking software - If you have Norton Internet Security installed, you will need to disable the ad-blocking feature in order to be able to click through to Merchant sites.

   To disable Ad Blocking in Norton Internet Security:

   • Select Start-> Programs-> Norton Internet Security-> Norton Internet Security
   • Click on "Ad Blocking"
   • Click on "Turn Off"
4. Your Systems Administrator may be blocking you - If you are attempting to shop from your office, your System Administrator could have restrictions on your ability to do certain things such as shopping online. In such instances, please contact your Systems Administrator regarding this type of restriction being lifted, or simply shop at Upromise from another computer.
5. Problems linking through emails - If you are experiencing problems when attempting to shop through one of our emails, we would suggest visiting our website directly, www.upromise.com, and choosing the "Shop Online" link.
6. The Upromise TurboSaver helps you maximize your college savings. You can:
   • Get college savings automatically when you shop online with most Upromise Online Shopping partners - even if you forget to start your online shopping at Upromise.com
   • See Upromise Online Shopping partners highlighted in Google™ and Yahoo! search results
   • Save 5 times more on average than other Upromise members

   How it works:

   1. Install the Upromise TurboSaver. It's free and takes just seconds to download on a 56k speed modem connection.
   2. Once installed, your Upromise TurboSaver will be ready to use on your web browser.

   When you shop online with a Upromise Online Shopping participating partner, your Upromise account will automatically be credited for the purchase - even if you forgot to first click through upromise.com.

Can I install the Upromise TurboSaver on my computer?

The Upromise TurboSaver will operate on:

• Microsoft Internet Explorer 6.x or 7.x on Windows XP or Windows Vista
• Firefox 2 or 3 on Windows XP, Windows Vista, or Mac OS X

What are Personalized Offers?

Personalized offers are small messages that occasionally 'slide up' at the bottom right of your screen. An example is shown below. These are special offers that Upromise thinks you may be interested in. You can close out of them by clicking on the red X. You can also opt in or out of them at any time by changing your preferences in the options menu (see below section on options).

How does the Upromise TurboSaver work?

The Upromise TurboSaver helps you maximize your college savings. You can:

• Get college savings automatically when you shop online with most Upromise Online Shopping partners - even if you forget to start your online shopping at Upromise.com
• See Upromise Online Shopping partners highlighted in Google™ and Yahoo! search results
• Save 5 times more on average than other Upromise members

How it works:

1. Install the Upromise TurboSaver. It's free and takes just seconds to download on a 56k speed modem connection.
2. Once installed, your Upromise TurboSaver will be ready to use on your web browser.
When you shop online with a Upromise Online Shopping participating partner, your Upromise account will automatically be credited for the purchase - even if you forgot to first click through upromise.com.

What do the colored circles followed by Rewards, Get Rewards or No Rewards represent (Full Mode)?

There are 3 alert colors:

• If the light is green, you are on a Upromise Online Shopping partner website and will receive rewards for any purchase made there.
• If the light is red, you will not receive eligible rewards until you 1) click on the red light AND 2) click on the "Get My College Savings" banner on the right hand side of the slide down.
• A gray light followed by 'No Rewards' indicates there are no Upromise rewards available for that website.

Are all Upromise Online Shopping partners compatible with TurboSaver?

Unfortunately no, not all online partners are compatible with the Upromise TurboSaver. For the following stores, you must click through from upromise.com in order to receive Upromise savings: eBay.com, InterContinental Hotels, Overstock.com, and Zappos.com. This list is subject to change at any time without notice. To ensure that you're getting savings, look for the notification bar to slide down and/or a Green light on the toolbar in Full Mode.

What are Personalized Offers?

Personalized offers are small messages that occasionally 'slide up' at the bottom right of your screen. An example is shown below. These are special offers that Upromise thinks you may be interested in. You can close out of them by clicking on the red X. You can also opt in or out of them at any time by changing your preferences in the options menu (see below section on options).

Why do I see 'New Savings'?

The New Savings notification appears when you have new Upromise savings posted to your account. It should go away after 7 days on its own. To see the new savings, click on your Savings amount on the TurboSaver (Full Mode).

How can I change my TurboSaver Options? What is the difference between Full and Hidden Modes?

In Hidden Mode: To change TurboSaver Options, click the Upromise icon in the system tray (IE) or at the top of your browser (Firefox). Here you can choose "Options" where you can enable or disable the Upromise Savings feature, switch to Hidden Mode, opt out of personalized offers, and turn off all functionality.

In Full Mode: To change TurboSaver Options, click the Upromise drop-down menu on the far left hand side of the toolbar and choose 'Options'. Here you can enable or disable the Upromise Savings feature, switch to Hidden Mode, opt out of personalized offers, and turn off all functionality.

For information about Full and Hidden Modes (and switching in-between) visit http://www.upromise.com/member/turbosaver/modes.do.

What do the colored circles followed by Rewards, Get Rewards or No Rewards represent (Full Mode)?

There are 3 alert colors:

• If the light is green, you are on a Upromise Online Shopping partner website and will receive rewards for any purchase made there.
• If the light is red, you will not receive eligible rewards until you 1) click on the red light AND 2) click on the "Get My College Savings" banner on the right hand side of the slide down.
• A gray light followed by 'No Rewards' indicates there are no Upromise rewards available for that website.

What does 'Savings' represent (Full Mode)?

The Savings visible on the Upromise TurboSaver shows your accumulated savings earned with Upromise partners. The balance displays your total savings, including any contributions from family and friends. For more detail, click on the Upromise Savings dollar amount visible on your Upromise TurboSaver. If you see "Login" next to Upromise Savings click on "Login" and sign into your account.

Why do I see 'New Savings'?

The New Savings notification appears when you have new Upromise savings posted to your account. It should go away after 7 days on its own. To see the new savings, click on your Savings amount on the TurboSaver (Full Mode).

How does the Search function work (Full Mode)?

The TurboSaver lets you easily search Upromise, Google, or eBay. After entering a search term, click the down arrow on the search button. This will let you choose which search engine to use. Once selected, the search will start and the default search engine will be switched to the one chosen so you only have to press search. The default is set back to Upromise when the browser is restarted.

How can I uninstall the Upromise TurboSaver?

Click the Upromise drop-down menu on the far left hand side of the toolbar and choose Uninstall. Once you confirm that you want to uninstall the Upromise TurboSaver, it will be automatically removed from your browser and computer.

You can also uninstall the Upromise TurboSaver for IE by following these steps in order:

• Close all of your browsers
• Go to Add/Remove Programs in the Control Panel and remove the Upromise TurboSaver module

You can also uninstall the Upromise TurboSaver for Firefox by following these steps in order:

• In Firefox, choose Add-ons from the Tools menu
• Choose "Upromise TurboSaver" from the list of add-ons
• Click the Uninstall button
• After uninstalling, you must restart Firefox to complete the un-installation

What does it mean if I get a file download warning when installing the Upromise TurboSaver?

This simply means that your security settings are set to alert you before any programs are installed on your computer. In this case, the dialog box is asking you to confirm that you do, indeed, want to install the Upromise TurboSaver on your computer. Click "Run" to run the TurboSaver installation program and install the TurboSaver. If you'd like to save the TurboSaver installation program to your computer's hard drive, select "Save" and select a folder on your hard drive to which you want to save the file. After the file has been saved, navigate to the folder and run the installation.

Below are examples of security warning screens that you might see while installing the Upromise TurboSaver on Internet Explorer.

When installing the Upromise TurboSaver, you may come across the below warning message. On the installation dialogue, click on RUN or SAVE to continue.

If you saved the file, now locate the file you saved and double click it to install it from your computer. You may then be asked to set up the below features.

After this, installation should be complete and you will see the below message.

Following are examples of screens you will see when installing the Upromise TurboSaver on Firefox.

When the "Install Now" button is clicked, the dialog box above will disappear and you will see the window below. To complete installation, you must restart Firefox. Click the button in the lower right corner.

After restarting Firefox, you may see the Upromise TurboSaver setup dialog below.

You must choose a radio button from each group to enable the "OK" button. Click "OK" to proceed.

I have Internet Explorer 6.x+ & Windows XP. While installing Upromise TurboSaver I receive an error to close all the browsers, even though I don't have any other running/active browsers. What should I do?

When installing the Upromise TurboSaver, you may come across this error message. On the installation dialogue, click on SAVE to save the Upromise TurboSaver to your Downloads folder. Now locate the file you saved and double click it to install it from your computer.

I have Internet Explorer 6.x+ & Windows XP. While installing Upromise TurboSaver, I receive an error "Upromise TurboSaver already installed". What should I do?

In order to resolve the problem, try this -

• Close all of your browsers.
• Go to Add/Remove Programs in the Control Panel and remove the existing Upromise TurboSaver module.
• Restart the system and reinstall the TurboSaver.

I recently upgraded to IE7 and I receive a security warning when I try to download the Upromise TurboSaver. What should I do?

When installing the Upromise TurboSaver for the first time, you may get a warning from one of a number of software products (firewalls, spyware, IE7, etc.) that asks if you want to allow the software to be installed. The choices presented to the user are often something similar to allow once, never allow, or allow always. We suggest you choose 'allow always' or an equivalent action. Please see your product's Users Guide for further information on this issue.

I upgraded to IE7 and every time I try to access participating Upromise retailers through the Upromise TurboSaver I get a security warning. What should I do?

There are many products designed to limit the accessibility of your computer to outside sites - Firewalls, anti-ad software, spyware programs and more. The Upromise TurboSaver's purpose is to check the site you are visiting against our list of participating merchant sites in order to help you access available savings even if you forget to start your shopping at upromise.com. You may need to add upromise.com to your software's exceptions list. Please see your product's Users guide for further information on how to do this.

The Upromise TurboSaver does not appear on my browser, what should I do?

There are a couple of reasons you may not be seeing the toolbar with TurboSaver. If you are in Hidden Mode you will not see a toolbar. To switch to full mode and see the toolbar, click on the Upromise icon (at the top or very bottom of your screen) and choose to "Switch to Full Mode". For information about Full and Hidden Modes (and switching in-between) visit http://www.upromise.com/member/turbosaver/modes.do.

If you still do not see a toolbar and are in Full Mode, you may need to alter a configuration under Internet Explorer and Firefox that allows you to view the Upromise TurboSaver on your browser.

To do this, try one or all of the following:

For Internet Explorer:

• On the top menu of the browser, click on "View". Choose "Toolbars" and make sure that "Upromise IE TurboSaver" is checked. If it is checked, try un-checking it then see if the Toolbar appears.
• On the top menu of the browser, click on "View". Choose "Toolbars" and uncheck "Lock the Toolbars". This allows you to now select the dividers in the browser between various toolbars, and resize the entire toolbar vertically to make the toolbar selections appear. You can then arrange them as desired.

For Firefox:

• Choose "Toolbars" from the View menu. This will open a list of toolbars installed on your system. Make sure that "Upromise TurboSaver for Firefox" is checked.

Note that resizing the entire browser window allows you to see all TurboSaver options and rearrange them as you want.

If this doesn't work, then let's make sure you have enabled third-party browser extensions.

• On the top menu of the browser, click on "Tools". Choose "Internet Options" & select Advanced. Please make sure that "Enable third-party browser extensions*" option is checked as shown in the picture below.

If the box isn't checked then check the box & restart the Internet Explorer.

• Next, check to see if it's been added to the toolbars visible.

On the top menu of the browser, click on "View". Choose "Toolbars" & check status of "Upromise IE TurboSaver". If there is a check next to "Lock the toolbars" you will need to select that first to uncheck it, then you'll be able to choose the Upromise IE TurboSaver.

If the Upromise IE TurboSaver is there but grayed out, you can enable it by visiting "Manage Add-ons" under "Tools", as shown in the pictures below. Click on all of the Upromise IE TurboSaver instances (one by one if necessary) and then you will be able to select "Enable". Click OK & you will start seeing the Upromise toolbar on your browser.

If there is more than one Upromise member using the same computer, can we use multiple Upromise TurboSavers on one computer?

It depends. The TurboSaver was not built to support multiple users on the same web browser. However, if you use two different web browsers on your computer (i.e., if you use Internet Explorer and your husband uses Mozilla Firefox) then you could each install TurboSaver on your preferred browser. That said, as long as the two of you are using the same Upromise account, you only need one TurboSaver associated with that account.

Is Upromise TurboSaver compatible with the Google Toolbar?

The Upromise TurboSaver can easily be used in conjunction with the Google toolbar. We have not had any reports of a performance drop from using both toolbars together. Do keep in mind, however, that you can search Google with the Upromise TurboSaver in Full Mode and may not need both.

My system is asking me to allow an Automatic Update of the Upromise TurboSaver. What should I do?

You should allow it to update the software. Periodically we update the Upromise TurboSaver to help you find more ways to save and/or to fix bugs.

Who do I contact if I'm experiencing problems that I can't resolve with the information provided in the FAQs?

You can contact Upromise Customer Care at customercare@upromise.com. In order to investigate your issue, you will need to provide the following information:

• What operating system are you using?
• What software do you use to browse the internet (i.e. Internet Explorer, Firefox) and what version do you have? (To find this information, go to the "Help" menu in your browser and pull it down to the "About" menu for version details)
• What other toolbars do you have installed on your computer?
• What version of the Upromise TurboSaver do you have installed? (Choose the drop-down arrow from the Upromise button on your toolbar and select "About")
• Were you running any other programs on your system at the time you attempted to install the Upromise TurboSaver?
• Are you using a firewall or other security software, and if so, what kind?
• Do you use any anti-spyware software, and if so, what kind?
• Are you trying to download/use the Upromise TurboSaver from a personal computer or a work/shared system?

Please have this information readily available prior to emailing Upromise Customer Care.

Note that Customer Care is limited in how they can assist you with technical questions regarding the Upromise TurboSaver. They will do their best to assist, but please understand that they can't see all software that could be installed on a computer that may be affecting your ability to use the TurboSaver.