Upromise has implemented security systems designed to keep your information safe:

• Any page that requires you to log in to gain access is secure-this includes your Upromise account that contains your personally identifiable information.
• If you leave the Upromise site by clicking on any links provided, Upromise is no longer responsible for your security.
• Certain areas of our site that are available to the general public are not secure-because no personal information is being stored. For instance, the How It Works pages do not require any exchange of information, so there are no security risks on these pages.
• For more information on security, please read our Security Statement.

128-bit encryption is a standard feature of most current browsers, including Microsoft Internet Explorer 6+. To check the level of encryption supported by your browser, please follow the steps below:

For Microsoft Internet Explorer:

1. Open your browser window.
2. Click on the "Help" menu at the top of the browser window.
3. Select the menu choice "About Internet Explorer".
4. A window will appear with information about the version of Internet Explorer that you are using. In this window you will see the label "Cipher Strength". Next to this label it will say "128-bit" if your browser supports 128-bit encryption.

For more information about 128-bit encryption for Microsoft Internet Explorer visit the Microsoft website.

If your browser does not support 128-bit encryption, you will need to upgrade your browser to access the Upromise website. To update your browser, please follow the links provided above.

You can access the Upromise site from all the most popular browsers, including Internet Explorer and Firefox. To access the secure areas of the Upromise website, your browser must support 128-bit encryption.

Windows XP (SP3) and Vista:

• IE 7.x or later
• FF 3.x

Mac OS X:

• FF 3.x

Browser requirements:
The Upromise service is designed for use with most common browsers. Supported browsers are Microsoft Internet Explorer version 7.x or later, Firefox 3.x or later running on Microsoft Windows 2000, Microsoft Windows XP, Microsoft Windows Vista or Macintosh OS X platforms.

Internet access:
You must have access to the Internet through an Internet Service Provider to use the Upromise service. If you are having problems accessing portions of Upromise, please contact your Internet Service Provider or corporate network administrator.

Internet Access - Technical Information for Network Administrators:
The Upromise service works via direct browser access or through proxy servers. Your browsers or proxy servers must be configured to allow both secure (HTTPS port 443) and insecure (HTTP port 80) access to the Upromise service.

There are several ways to confirm that you are in a secure area.

• All SSL-capable (Secure Sockets Layer) browsers have a symbol to indicate when you are in a secure area of a site. For example:

• Another way to identify a secure area is by looking at the URL. If the first piece of code (before the colon) says "http"- you are not in a secure place. If it says "https" you will know you're in a secure area.

Enabling your computer to accept cookies will allow you to enroll in Upromise and access your Upromise account. Follow these directions to enable cookies on your computer:

Follow these directions:

If you forgot your password, you have two options for accessing your account:

Option 1: Tell us your username, phone number, and information about a credit/debit card or grocery card that you registered with Upromise. Then provide the correct response to the security question that you entered during enrollment and you will have immediate access to your account. Upon accessing your account, you will be prompted to update your password and confirm your current email address.

Option 2: Tell us your username and registered email address. Then provide the correct response to the security question that you entered during enrollment and we will email a temporary password to your registered email address. Once you receive this email, return to the Upromise website and log in. After you log in with this temporary password, you will be prompted to create a new password.

I Forgot My Password

If you forgot your username, you can also try to log in to your account by entering the email address that you registered with Upromise in the "Username" field on the login screen. If you are still not able to login, you have two options for requesting your username:

Option 1: Tell us your phone number and information about a credit/debit card or grocery card that you registered with Upromise. We will then display your username on the screen.

Option 2: Tell us your registered email address and we will email your username to your registered email address. You will receive an email with your username within a few minutes. Once you receive this message, return to the Upromise website and log in.

I Forgot My Username

Your account will be locked whenever you exceed the maximum number of unsuccessful log in attempts. This policy is designed to protect your personal account from being accessed by any unauthorized party.

If you are locked out of your account, follow these steps to request a temporary password:you will need to reset your password.

If you are still having trouble logging in, please email Upromise Customer Care at
customercare@upromise.com.

Our members' security and privacy are critically important issues for Upromise. We've made several innovations to protect your data and personal identity throughout the Upromise service.

Upromise protects your data by:

• Monitoring for intrusion attempts - 24 hours a day, 7 days a week;
• SSL, Data, and Password encryption technology;
• Firewalls and systems monitoring;
• Security audits and inspections by leading security firms.

All data Upromise exchanges with contributing, financial, and technology companies is communicated over point-to-point private lines or is encrypted for transfer over public networks.

If your credit card was rejected by Upromise, try following these simple steps:

1. Simply log in to the My Account section of our website.
2. Click on "Profile" (you'll find this link in the blue navigation bar on the left of the screen).
3. You'll see a list of your registered credit cards about halfway down the page - just click "Update" next to the appropriate card to review and resubmit your information.
4. Follow the steps to edit your name and address to be sure they match the information on your credit card statement and submit your changes.
5. If your name and address already match your credit card billing statement, please try calling your credit card company to see if there is some other problem.
6. If you confirm that your credit card account is in order, and the card is still being rejected by Upromise, please email Upromise Customer Care at customercare@upromise.com.

To register your grocery cards, simply:

1. Visit the Grocery section of the Upromise website (you'll find this link in the blue navigation bar at the top of your screen). You'll be prompted to log in.
2. After logging in, click on the big yellow button at the top of the page that says "Register Now"
3. Follow the instructions to register your grocery cards and find participating grocery and drug stores in your area.

Currently, you can register your grocery cards and register your CVS ExtraCare Card by visiting the "Grocery" section of our website.

Here are some reasons and tips on how to troubleshoot these problems:

1. Pop-up blocker software is enabled - In order to view important online merchant information such as terms and conditions and Special Offers from Upromise, you must turn off your pop-up blocker feature or enable pop-ups specifically from Upromise.com.

2. Disable pop-up blocking software or enable pop-ups from Upromise.com to allow merchant detail pop-ups to display - There are many different types of pop-up blocking software available and as many different ways to disable pop-ups and enable specific ones. If you have any of the following popular software installed, you may have pop-up blocking software enabled. You can either disable the pop-up blocking software all together or you can enable pop-ups from Upromise.com within the pop-up blocking software. We've provided links below to popular software that you may have installed that feature pop-up blockers. These links should be able to help you learn more about how to disable pop-up blocking software all together and how to enable specific pop-ups, like the informational pop-ups from Upromise.com.

   • AOL Toolbar or AOL 9.0
   • Google Toolbar
   • Yahoo Toolbar
   • MSN Toolbar

3. Disable ad-blocking software - If you have Norton Internet Security installed, you will need to disable the ad-blocking feature in order to be able to click through to Merchant sites.

   To disable Ad Blocking in Norton Internet Security:

   • Select Start-> Programs-> Norton Internet Security-> Norton Internet Security
   • Click on "Ad Blocking"
   • Click on "Turn Off"

4. Your Systems Administrator may be blocking you - If you are attempting to shop from your office, your System Administrator could have restrictions on your ability to do certain things such as shopping online. In such instances, please contact your Systems Administrator regarding this type of restriction being lifted, or simply shop at Upromise from another computer.

5. Problems linking through emails - If you are experiencing problems when attempting to shop through one of our emails, we would suggest visiting our website directly, www.upromise.com, and choosing the "Shop Online" link.

6. The Upromise TurboSaver helps you maximize your college savings. You can:

   • Get college savings automatically when you shop online with most Upromise Online Shopping partners - even if you forget to start your online shopping at Upromise.com
   • See Upromise Online Shopping partners highlighted in Google™ and Yahoo! search results
   • Save 5 times more on average than other Upromise members

   How it works:

   1. Install the Upromise TurboSaver. It's free and takes just seconds to download on a 56k speed modem connection.
   2. Once installed, your Upromise TurboSaver will be ready to use on your web browser.
   When you shop online with a Upromise Online Shopping participating partner, your Upromise account will automatically be credited for the purchase - even if you forgot to first click through upromise.com.

The Upromise TurboSaver will operate on:

• Microsoft Internet Explorer 6.x or 7.x on Windows XP or Windows Vista
• Firefox 2 or 3 on Windows XP, Windows Vista, or Mac OS X

Personalized offers are small messages that occasionally 'slide up' at the bottom right of your screen. An example is shown below. These are special offers that Upromise thinks you may be interested in. You can close out of them by clicking on the red X. You can also opt in or out of them at any time by changing your preferences in the options menu (see below section on options).

The Upromise TurboSaver helps you maximize your college savings. You can:

• Get college savings automatically when you shop online with most Upromise Online Shopping partners - even if you forget to start your online shopping at Upromise.com
• See Upromise Online Shopping partners highlighted in Google™ and Yahoo! search results
• Save 5 times more on average than other Upromise members

How it works:

1. Install the Upromise TurboSaver. It's free and takes just seconds to download on a 56k speed modem connection.
2. Once installed, your Upromise TurboSaver will be ready to use on your web browser.
When you shop online with a Upromise Online Shopping participating partner, your Upromise account will automatically be credited for the purchase - even if you forgot to first click through upromise.com.

There are 3 alert colors:

• If the light is green, you are on a Upromise Online Shopping partner website and will receive rewards for any purchase made there.
• If the light is red, you will not receive eligible rewards until you 1) click on the red light AND 2) click on the "Get My College Savings" banner on the right hand side of the slide down.
• A gray light followed by 'No Rewards' indicates there are no Upromise rewards available for that website.

Unfortunately no, not all online partners are compatible with the Upromise TurboSaver. For the following stores, you must click through from upromise.com in order to receive Upromise savings: eBay.com, InterContinental Hotels, Overstock.com, and Zappos.com. This list is subject to change at any time without notice. To ensure that you're getting savings, look for the notification bar to slide down and/or a Green light on the toolbar in Full Mode.

Unfortunately no, not all online partners are compatible with the Upromise TurboSaver. For the following stores, you must click through from upromise.com in order to receive Upromise savings: eBay.com, InterContinental Hotels, Overstock.com, and Zappos.com. This list is subject to change at any time without notice. To ensure that you're getting savings, look for the notification bar to slide down and/or a Green light on the toolbar in Full Mode.

Personalized offers are small messages that occasionally 'slide up' at the bottom right of your screen. An example is shown below. These are special offers that Upromise thinks you may be interested in. You can close out of them by clicking on the red X. You can also opt in or out of them at any time by changing your preferences in the options menu (see below section on options).

In Hidden Mode: To change TurboSaver Options, click the Upromise icon in the system tray (IE) or at the top of your browser (Firefox). Here you can choose "Options" where you can enable or disable the Upromise Savings feature, switch to Hidden Mode, opt out of personalized offers, and turn off all functionality.

In Full Mode: To change TurboSaver Options, click the Upromise drop-down menu on the far left hand side of the toolbar and choose 'Options'. Here you can enable or disable the Upromise Savings feature, switch to Hidden Mode, opt out of personalized offers, and turn off all functionality.

For information about Full and Hidden Modes (and switching in-between) visit http://www.upromise.com/member/turbosaver/modes.do.

There are 3 alert colors:

• If the light is green, you are on a Upromise Online Shopping partner website and will receive rewards for any purchase made there.
• If the light is red, you will not receive eligible rewards until you 1) click on the red light AND 2) click on the "Get My College Savings" banner on the right hand side of the slide down.
• A gray light followed by 'No Rewards' indicates there are no Upromise rewards available for that website.

Click the Upromise drop-down menu on the far left hand side of the toolbar and choose Uninstall. Once you confirm that you want to uninstall the Upromise TurboSaver, it will be automatically removed from your browser and computer.

You can also uninstall the Upromise TurboSaver for IE by following these steps in order:

• Close all of your browsers
• Go to Add/Remove Programs in the Control Panel and remove the Upromise TurboSaver module

You can also uninstall the Upromise TurboSaver for Firefox by following these steps in order:

• In Firefox, choose Add-ons from the Tools menu
• Choose "Upromise TurboSaver" from the list of add-ons
• Click the Uninstall button
• After uninstalling, you must restart Firefox to complete the un-installation

This simply means that your security settings are set to alert you before any programs are installed on your computer. In this case, the dialog box is asking you to confirm that you do, indeed, want to install the Upromise TurboSaver on your computer. Click "Run" to run the TurboSaver installation program and install the TurboSaver. If you'd like to save the TurboSaver installation program to your computer's hard drive, select "Save" and select a folder on your hard drive to which you want to save the file. After the file has been saved, navigate to the folder and run the installation.

Below are examples of security warning screens that you might see while installing the Upromise TurboSaver on Internet Explorer.

When installing the Upromise TurboSaver, you may come across the below warning message. On the installation dialogue, click on RUN or SAVE to continue.

If you saved the file, now locate the file you saved and double click it to install it from your computer. You may then be asked to set up the below features.

After this, installation should be complete and you will see the below message.

Following are examples of screens you will see when installing the Upromise TurboSaver on Firefox.

When the "Install Now" button is clicked, the dialog box above will disappear and you will see the window below. To complete installation, you must restart Firefox. Click the button in the lower right corner.

After restarting Firefox, you may see the Upromise TurboSaver setup dialog below.

You must choose a radio button from each group to enable the "OK" button. Click "OK" to proceed.

In order to resolve the problem, try this -

• Close all of your browsers.
• Go to Add/Remove Programs in the Control Panel and remove the existing Upromise TurboSaver module.
• Restart the system and reinstall the TurboSaver.

There are a couple of reasons you may not be seeing the toolbar with TurboSaver. If you are in Hidden Mode you will not see a toolbar. To switch to full mode and see the toolbar, click on the Upromise icon (at the top or very bottom of your screen) and choose to "Switch to Full Mode". For information about Full and Hidden Modes (and switching in-between) visit http://www.upromise.com/member/turbosaver/modes.do.

If you still do not see a toolbar and are in Full Mode, you may need to alter a configuration under Internet Explorer and Firefox that allows you to view the Upromise TurboSaver on your browser.

To do this, try one or all of the following:

For Internet Explorer:

• On the top menu of the browser, click on "View". Choose "Toolbars" and make sure that "Upromise IE TurboSaver" is checked. If it is checked, try un-checking it then see if the Toolbar appears.
• On the top menu of the browser, click on "View". Choose "Toolbars" and uncheck "Lock the Toolbars". This allows you to now select the dividers in the browser between various toolbars, and resize the entire toolbar vertically to make the toolbar selections appear. You can then arrange them as desired.

For Firefox:

• Choose "Toolbars" from the View menu. This will open a list of toolbars installed on your system. Make sure that "Upromise TurboSaver for Firefox" is checked.

Note that resizing the entire browser window allows you to see all TurboSaver options and rearrange them as you want.

If this doesn't work, then let's make sure you have enabled third-party browser extensions.

• On the top menu of the browser, click on "Tools". Choose "Internet Options" & select Advanced. Please make sure that "Enable third-party browser extensions*" option is checked as shown in the picture below.

If the box isn't checked then check the box & restart the Internet Explorer.

• Next, check to see if it's been added to the toolbars visible.

On the top menu of the browser, click on "View". Choose "Toolbars" & check status of "Upromise IE TurboSaver". If there is a check next to "Lock the toolbars" you will need to select that first to uncheck it, then you'll be able to choose the Upromise IE TurboSaver.

If the Upromise IE TurboSaver is there but grayed out, you can enable it by visiting "Manage Add-ons" under "Tools", as shown in the pictures below. Click on all of the Upromise IE TurboSaver instances (one by one if necessary) and then you will be able to select "Enable". Click OK & you will start seeing the Upromise toolbar on your browser.

You can contact Upromise Customer Care at customercare@upromise.com. In order to investigate your issue, you will need to provide the following information:

• What operating system are you using?
• What software do you use to browse the internet (i.e. Internet Explorer, Firefox) and what version do you have? (To find this information, go to the "Help" menu in your browser and pull it down to the "About" menu for version details)
• What other toolbars do you have installed on your computer?
• What version of the Upromise TurboSaver do you have installed? (Choose the drop-down arrow from the Upromise button on your toolbar and select "About")
• Were you running any other programs on your system at the time you attempted to install the Upromise TurboSaver?
• Are you using a firewall or other security software, and if so, what kind?
• Do you use any anti-spyware software, and if so, what kind?
• Are you trying to download/use the Upromise TurboSaver from a personal computer or a work/shared system?

Please have this information readily available prior to emailing Upromise Customer Care.

Note that Customer Care is limited in how they can assist you with technical questions regarding the Upromise TurboSaver. They will do their best to assist, but please understand that they can't see all software that could be installed on a computer that may be affecting your ability to use the TurboSaver.