help
Most Frequently Asked Questions
- When will I receive my contributions?
- I forgot my username and password. What should I do?
- Do I open a Upromise account in my name or my child's name?
- How do I register my grocery or drugstore card?
- How do I unsubscribe so that I stop receiving email from Upromise?
- Why can't I access the site of a Upromise Online Merchant?
Search Help
Frequently Asked Questions By Category
General
How does Upromise help my family save for college?
What is the difference between a Upromise account and a 529 account?
Can I save with Upromise even if I don't have a child?
My Account
I forgot my username and password. What should I do?
How do I change my existing membership information?
How do I add a future student and can I save for more than one student?
How do I invite Family & Friends to help me save for college?
When are the contributions in my Upromise account transferred to my 529 account?
How to Save
How do I get college savings with Upromise?
How do I register my credit cards? Can I enter my spouse's credit cards?
How do I register my grocery or drugstore card?
How can I get college savings by shopping online?
How to Invest
What are the types and benefits of 529 college savings plans?
What plans does Upromise Investments offer?
Who can be the beneficiary of a 529 college savings plan?
How do I invest my savings from Upromise partners in a 529 college savings plan?
How do my Upromise savings get into my 529 account?
Student Loans
How do I apply for a Sallie Mae student loan?
How can my family and friends help me pay for my Sallie Mae-serviced student loan?
How can I determine if my student loan is serviced by Sallie Mae?
Who do I contact with a question that is not found in the FAQ's?
Technical
Do I need special software to participate in Upromise?
Why does Upromise use cookies?
