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More Technical FAQs

Technical Basics

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Is Upromise a secure site?

Upromise has implemented security systems designed to keep your information safe:

  • Any page that requires you to log in to gain access is secure-this includes your Upromise account that contains your personally identifiable information.
  • If you leave the Upromise site by clicking on any links provided, Upromise is no longer responsible for your security.
  • Certain areas of our site that are available to the general public are not secure-because no personal information is being stored. For instance, the How It Works pages do not require any exchange of information, so there are no security risks on these pages.
  • For more information on security, please read our Security Statement.

Do I need special software to participate in Upromise?

No special software is required to participate in Upromise. All you need is an Internet connection and a browser that supports 128-bit encryption and cookies.

What is 128-bit encryption?

To enroll in Upromise or to log in to your Upromise account, you must use a web browser that supports 128-bit SSL (Secure Socket Layer) encryption. SSL is a method of securing data transmitted over the Internet. 128-bit SSL is the industry standard for financial transactions and is the highest-level of encryption generally available today.

How do I tell if my browser supports 128-bit encryption?

128-bit encryption is a standard feature of most current browsers, including Microsoft Internet Explorer 6+. To check the level of encryption supported by your browser, please follow the steps below:

For Microsoft Internet Explorer:

  1. Open your browser window.
  2. Click on the "Help" menu at the top of the browser window.
  3. Select the menu choice "About Internet Explorer".
  4. A window will appear with information about the version of Internet Explorer that you are using. In this window you will see the label "Cipher Strength". Next to this label it will say "128-bit" if your browser supports 128-bit encryption.

For more information about 128-bit encryption for Microsoft Internet Explorer visit the Microsoft website.

If your browser does not support 128-bit encryption, you will need to upgrade your browser to access the Upromise website. To update your browser, please follow the links provided above.

From which browsers can I access the Upromise site?

You can access the Upromise site from all the most popular browsers, including Internet Explorer, Google Chrome, and Firefox. To access the secure areas of the Upromise website, your browser must support 128-bit encryption.

Windows XP (SP3), Windows 7, and Vista:

  • IE 7.x and IE 8.x
  • IE 9.x,and IE 10.x
  • IE 11.x (Vista, Windows 7 only)
  • FF 16.x through 29.x
  • Chrome 26.x and later

Mac OS X:

  • FF 16.x through 29.x
  • Safari 5.1.x, 6.x, 7.x
  • Chrome 26.0 and later

"IMPORTANT NOTICE: Due to a temporary tracking issue between the Apple Safari browser and Google Affiliate Network, purchases made through the Apple Safari browser may not be properly tracked to earn cash back for certain partners. Until the issue is resolved, in order to earn rewards, please make your purchases using another web browser, such as Internet Explorer, Firefox or Chrome."

What are the Upromise website's system requirements?

Browser requirements:
The Upromise service is designed for use with most common browsers. Supported browsers are, Windows XP (SP3), Windows 7, and Vista: IE 9.x, IE 10.x, IE 11.x (Vista, Windows 7 only), FF 20.x though 29.x, Chrome 26.x and later. Mac OS X: FF 20.x through 29.x Safari 5.1.x, 6.x, 7.x Chrome 26.x and later.

How can I tell if I'm in a secure area?

There are several ways to confirm that you are in a secure area.

  • All SSL-capable (Secure Sockets Layer) browsers have a symbol to indicate when you are in a secure area of a site. For example:
Browser Location Non-Secure Area (Normal) Secure Area
Microsoft Internet Explorer Lower Right NONE Closed Lock
  • Another way to identify a secure area is by looking at the URL. If the first piece of code (before the colon) says "http"- you are not in a secure place. If it says "https" you will know you're in a secure area.

Can I use MSN TV/Web TV to access the Upromise website?

You may be able to access our website with MSN TV/Web TV, however, it is not a browser that Upromise officially supports. If you experience problems on our website when using MSN TV/Web TV, we may not be able to assist you.

How often is your site updated?

The Upromise site is updated on an ongoing basis. In order to take full advantage of your Upromise membership, you should visit the site periodically for information about your Upromise account, new contributing companies, special offers, relevant news, and updated content.

What should I do if I'm having a problem with my browser?

Contact your Internet Service Provider, the help desk of the company that supports your browser, or the help desk where you bought your computer.

How do I enable my computer to accept cookies?

Enabling your computer to accept cookies will allow you to enroll in Upromise and access your Upromise account. Follow these directions to enable cookies on your computer:

For Internet Explorer 6+:

  • Go to the Tools menu option. Click on Internet Options.
  • Click on Privacy. Slide the level slider down to Medium-low.
  • Click on Advanced. Check the box Override the way cookies are handled.
  • Accept First party cookies and Third party cookies.
  • Uncheck the box Always allows session cookies.
  • Click on Ok.
  • Click on the Edit button.
  • Type in Address of Website as www.upromise.com.
  • Click on Allow.
  • Click on Ok

For Firefox:

  • Go to Tools in your menu bar at the top of your browser window.
  • Select Options...
  • Expand the Privacy selection in the left part of the window.
  • Click on the Cookies section.
  • Check the "Allow sites to set cookies" checkbox.

On a Mac:

For Internet Explorer 6.x:

  • Go to Edit in your menu bar at the top of your browser window.
  • Select Preferences.
  • Go the Receive Files section.
  • Select Cookies.
  • At the When Received option, select Never Ask.
  • Click OK.
  • Then go back to the Upromise site and select Refresh on your browser.

Why does Upromise use cookies?

Our web servers place and read "cookies" on our site's visitors' computers for a variety of purposes. Cookies are small data files that are stored on an Internet user's computer by a web server. One important use of cookies is to validate your identity while you are logged in to the Upromise site. Consequently, if your browser does not accept session cookies, you will be unable to enroll or log in to our service. You will, however, be able to browse our site as a visitor. The information Upromise collects from cookies and web server logs is used to administer the web service and customize information you receive when visiting our site. Upromise may also use and share aggregate information from cookies and web server logs to analyze and improve our web service offerings. Read Upromise's privacy statement for more information.

How do I access the Upromise site without cookies enabled?

If your browser does not accept session cookies, you will be unable to enroll or log in to our service. You will, however, be able to browse our website as a visitor. Read Upromise's privacy statement for more information.

How do I bookmark or save as a favorite the Upromise site for future visits?

Follow these directions:

On a PC:

For Internet Explorer:

  • Go to http://www.upromise.com
  • Go to Favorites in your menu bar at the top of your browser window.
  • Select Add to Favorites.
  • Click OK.

On a Mac:

For Internet Explorer:

  • Go to http://www.upromise.com
  • Go to Favorites in your menu bar at the top of your browser window.
  • Select Add to Favorites.
  • Click OK.

Your site seems slow. Is there a problem?

The Upromise site has been developed to load and operate at optimal speed. This speed will vary depending on your specific type of connection to the Internet, as well as the amount of traffic coming to our site and generally on the Internet at that time. During high-traffic times, information moves more slowly. If you are experiencing difficulties, try visiting our site at a different time of the day.

Using Your Account

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I forgot my password. What should I do?

If you forgot your password, you have two options for accessing your account:

Option 1: Tell us your username, phone number, and information about a credit/debit card or grocery card that you registered with Upromise. Then provide the correct response to the security question that you entered during enrollment and you will have immediate access to your account. Upon accessing your account, you will be prompted to update your password and confirm your current email address.

Option 2: Tell us your username and registered email address. Then provide the correct response to the security question that you entered during enrollment and we will email a temporary password to your registered email address. Once you receive this email, return to the Upromise website and log in. After you log in with this temporary password, you will be prompted to create a new password.

I Forgot My Password

What is a username?

Your username, which you have chosen yourself, is the name you enter each time you log in to your Upromise account. This, combined with your password, is your unique access code to your Upromise account.

I forgot my username. What should I do?

If you forgot your username, you can also try to log in to your account by entering the email address that you registered with Upromise in the "Username" field on the login screen. If you are still not able to login, you have two options for requesting your username:

Option 1: Tell us your phone number and information about a credit/debit card or grocery card that you registered with Upromise. We will then display your username on the screen.

Option 2: Tell us your registered email address and we will email your username to your registered email address. You will receive an email with your username within a few minutes. Once you receive this message, return to the Upromise website and log in.

I Forgot My Username

I forgot my username and password. What should I do?

If you forgot both your username and password, first request your username. Once you have your Upromise username you can then request a password.

I'm having trouble with my username and password. I'm locked out - what should I do?

Your account will be locked whenever you exceed the maximum number of unsuccessful log in attempts. This policy is designed to protect your personal account from being accessed by any unauthorized party.

If you are locked out of your account, follow these steps to request a temporary password:you will need to reset your password.

If you are still having trouble logging in, please email Upromise Customer Care at
customercare@upromise.com.

How do I change my password?

Simply go to the Profile section of your Upromise account to update your password.

How does Upromise keep my credit card information private and secure?

Our members' security and privacy are critically important issues for Upromise. We've made several innovations to protect your data and personal identity throughout the Upromise service.

Upromise protects your data by:

  • Monitoring for intrusion attempts - 24 hours a day, 7 days a week;
  • SSL, Data, and Password encryption technology;
  • Firewalls and s