Why does it take 10-45 business days for my contributions to post?
Our partners all operate on different schedules and send us their tracking information at different intervals. Some send it daily and some send once a month. The time it takes for your contribution to post depends on when the partner you shop with sends us their information and how quickly we can process it.
Why does it take 45-90 days after posting for my contributions to be deposited into my Upromise account?
Upromise credits your account only after we receive payment from our partner company. The time it takes for your payment to be deposited into your Upromise account depends on when our partner company sends us the contribution payment.
How are college contributions calculated?
College contributions will be automatically calculated and awarded on the basis of the purchase amount, excluding taxes, shipping and special handling charges. Fees for additional services-such as gift wrapping or monogramming-as well as any portion of the price covered by a gift certificate or store credit are also excluded from the college calculation.
Please note that exceptions exist and some merchants have different terms and conditions. Click here to see a complete list of terms and conditions.
How does Upromise know that I've purchased a product or service from a contributing company?
Upromise knows you've purchased a product or service from a contributing company in one of the following ways:
How do I register to get college savings from various stores and services?
When you join Upromise, you will see opportunities to register for savings from various stores and services.
Will I have to give any additional information after I enroll to receive company contributions?
It depends on the company program you are participating in. Some company programs ask that you input information either before or after a purchase. Others, once you have signed up, don't require you to give any additional information to receive contributions. You can modify company programs at any time during your membership. When you do, you may be asked to provide additional information.
Your contributions are tracked when you:
You can view the contributions you receive by logging in to your account 24 hours a day, seven days a week.
When will I receive my contributions?
Contribution posting times vary by company. Please view our Contribution Timetable to find out when your contributions should post. We are continually working with our contributing companies to ensure the most rapid reporting and payment schedules possible.
How do I keep track of my company contributions?
You can view your company contributions by visiting your Upromise account 24 hours a day, 7 days a week.
Which companies participate in the Upromise service?
Upromise participating companies include a variety of services, stores, restaurants and more. For example:
You can always learn about new contributing companies by checking out the Stores & Services Stores & Services , Grocery and Shop Online sections of the Upromise site.
How do I find a restaurant that contributes money to my Upromise account?
There are approximately 8,000+ restaurants nationwide that participate in the Upromise Dining program. To locate a participating restaurant near you, please use our restaurant search. You'll get up to 8% of your total bill back as college savings - including tax and tip.
What is an online affiliate?
Certain contributing companies with whom you may shop through our website are online affiliates. When you shop with an online affiliate through our website, the online affiliate pays us a referral fee, of which we give some or all back to you as a contribution. You will be eligible to get contributions from online affiliates as long as you shop with them through a link from the Upromise website, a Upromise email or the Upromise TurboSaver®. Upromise will fund the contribution to your Upromise account once we are paid the full referral fee by the specific online affiliate with whom you shop. For your convenience, the contribution will show up as pending in your Upromise account until we receive the referral fee. Online affiliates are not generally owned by, or under common ownership with, Upromise.
What happens to my company contributions if I return a product I purchased?
Any company contributions associated with your original purchase will be deducted from your Upromise account.
Do all purchases qualify for contributions? Are there any restrictions?
You will receive contributions from contributing companies based on the price of eligible goods and services purchased, generally excluding tax, shipping, and handling. In general, contributions will not be made for any portion of your purchase paid for with coupons, store credit, online currency, or gift certificates. For a company's specific contribution restrictions, please refer to that company's program details. In addition, contributions are not provided for the following types of purchases:
Do company contributions ever expire or get forfeited? What if I don't shop with any Upromise contributing companies for several months?
The money you earn through Upromise will not expire. However, if you or we close your account, or your account is terminated by us in accordance with Member Agreement, and you do not have the minimum withdrawal amount required by Upromise in your account at the time it is closed or terminated, you will forfeit the earnings in your account. In addition, we may terminate your account and forfeit any and all earnings if we believe that you are abusing the service, including engaging in fraudulent activity. In addition, if your Upromise account has not had any activity, as defined by the law of your state of residence, for a certain period of time (generally three to five years), Upromise may be required to remit your earnings to that state as unclaimed or abandoned property.
What can I do with the unused contributions in my Upromise account after my student graduates from college?
You have several options after your student completes his or her higher education, subject to certain minimum transfer requirements (generally $10 to $25). You can:
How do my Upromise savings get into my 529 account?
In order for your Upromise savings to be transferred to a qualified 529 account, you must link your Upromise account to your 529 account. Once you have linked a 529 account to your Upromise account, Upromise will automatically transfer contributions to your 529 account. Here's how:
What does "registered credit card" or "a card you've registered with Upromise" mean?
A "registered credit card" or "a card you've registered with Upromise" both refer to the same thing: any credit or debit (with a Visa/MC logo) card that you already have and that you have registered in your Upromise account. Whenever you make a purchase with one of these cards at an online retailer who requires use of a "registered card," we can track your purchase and automatically apply your savings to your Upromise account. account. Click here to see the list of online retailers who require use of a registered card. Click here to register a credit or debit card.
I paid with a debit card that I've registered with Upromise, but my college contributions never posted and it's been more than 45 days since the transaction. What happened?
It is important that you remember to always use your debit card as a credit card when making a purchase with an In-Store or Catalog Retailer. Your card must have the Visa/MasterCard logo on it, and when given the option of entering your pin, or signing for the transaction, you must always sign for the purchase. This enables us to track your purchase as a credit card purchase, and we are then able to give you your college contribution.
Do I need to use a registered credit or debit card when I shop with a participating online retailer?
With the majority of our 800+ online retailers, all you need to do is begin your shopping at Upromise.com/shop, click through from a Upromise email, or use Upromise TurboSaver®. You can use any method of payment (some restrictions may apply) and we will automatically track your purchases. However, some retailers may ask you to complete your online purchase with a credit or debit card that is registered in your Upromise account. To learn more about who these retailers are and how to shop with them, please visit the In-Store and Catalog Retailers page.
Can I shop directly at a retailer's website using my registered credit or debit card and still earn college savings?
In most cases no. For example, Target.com is one of our online-only partners. If you go directly to Target.com and complete your purchase with a registered card, you will not get your savings. To get your savings, you MUST start at Upromise.com and click through to the Target.com site, click through a Upromise email or download the Upromise TurboSaver.
In general, to ensure that you get your college savings, we recommend that you always start your online shopping at Upromise.com or download the Upromise TurboSaver. With most of our online retailers, we do not track your purchases through your registered credit or debit cards but through your log-in.
However, there are a few online retailers who allow you to shop directly on their site without having to start at Upromise.com. To learn more about these retailers, please visit our In-Store and Catalog Retailers page.
Can I get college savings when I shop with an In-Store or Catalog Retailer and pay with a virtual credit card?
Now offered by several credit card issuers, virtual credit cards are single-use cards which help protect against fraud because they carry a unique code that expires within a short period of time.
You can use a virtual credit card to pay for your purchase and get your college savings when shopping with the majority of our online retailers. However, you will not get your college savings if you use a virtual credit card with an In-Store or Catalog Retailer who requires you to use a credit or debit card that you've registered with Upromise. This is because we cannot match the virtual credit card with your registered card to give you your college savings.
To find which online retailers do NOT accept virtual credit cards as a valid method of payment, please check the terms and conditions for companies that do not accept randomly generated, one-time-use account numbers.
How do I register my grocery or drugstore card?
To register your grocery cards, simply:
How does Upromise keep my credit card information private and secure?
Our members' security and privacy are critically important issues for Upromise. We've made several innovations to protect your data and personal identity throughout the Upromise service.
Upromise protects your data by:
All data Upromise exchanges with contributing, financial, and technology companies is communicated over point-to-point private lines or is encrypted for transfer over public networks.
How do I register my credit cards? Can I enter my spouse's credit cards?
To register one or more of your credit cards log in to your account, and then enter in the necessary information, being careful to enter your name and billing address exactly as they appear on your credit card statement. You can automatically get college savings at thousands of restaurants and retail locations when you shop with your registered credit cards.
Please note that you may only register credit cards if you are the account holder (the credit card statement is in your name). If your spouse also has a credit card issued from your account and your card numbers are the SAME, both cards are automatically registered when one card is entered into your Upromise account. If the numbers on the cards are different, you will need to register each card separately.
How many credit cards can I register with Upromise?
You can register up to 10 credit cards.
Can I still save with Upromise if I don't want to register my credit card?
Yes. If you do not have a credit card or prefer not to register it, there are several other ways to save with Upromise - for instance, you can register the grocery and drug store cards you have with participating retailers to earn contributions through our Upromise Grocery eCoupon Program.
However, registering your credit card is one of the easiest and fastest ways to get automatic rebates at thousands of places nationwide - and we've taken several steps to secure and safeguard your credit card information.
Which credit cards can I register in my Upromise account?
You can register up to ten credit cards in your Upromise account including Visa, MasterCard, American Express, Discover, Diners Club, and ExxonMobil. You can also register a debit or check card if it displays the Visa or MasterCard logo (when paying with a debit or check card, be sure to select "credit" as your method of payment, in order to get your college savings).
What if my credit card is not listed as a choice on the registration screen?
You can still receive company contributions through other parts of the Upromise savings network by shopping online through a link in the Upromise website and by signing up with our contributing companies that provide other services.
Can I use international credit cards?
Upromise accepts the following credit cards, regardless of the location of the sponsoring bank: American Express, Diners Club, Discover, MasterCard, and Visa. However, you need to be a legal U.S. resident to be a Upromise member.
Can I pay with my Visa or MasterCard branded debit or check card to get college savings?
Yes. Here's how to use your debit or check card to get college savings:
You can automatically get college savings at thousands of restaurants and retail locations when you shop with your registered debit or check cards.
How soon after registering my credit card with Upromise can I use the card to start receiving company contributions?
Every credit card you register with Upromise is processed to ensure it is valid. Validation and processing can take up to ten business days, after which you can start receiving company contributions with that registered card.
What happens to my contribution if I return merchandise that I bought with my registered credit card?
If you return merchandise that you bought with your Upromise-registered credit card, your contribution will be deducted from your Upromise account.
What if my registered credit card expires during my membership with Upromise?
Should your credit card expiration date or billing address change during your membership, you will not need to update this information in your Upromise account. You can continue to get college savings with the credit card even if this information changes as long as the credit card number remains the same. To ensure all credit cards are up to date we recommend you log into your account regularly to verify the correct information
Which retailers can I shop with online and get college savings back?
You can receive college savings from more than 600 online retailers. To ensure that all earnings are properly credited to your account, be sure to either begin your shopping online at Upromise.com/shop, click through from a Upromise email, or download the Upromise TurboSaver. To see a complete list of online retailers, please visit the All Stores page.
In addition to shopping online through Upromise, can I also get college savings when I shop in the retailers' stores, over the telephone, or through their catalogs?
In most cases, you cannot get college savings from our 800+ online retailers when you shop in their stores, over the phone, or through their catalogs. However, some select retailers do allow Upromise members to get college savings with in-store, telephone or catalog purchases when using a registered credit or debit card. The retailers that offer college savings through in-store, telephone or catalog sales can be found on the In-Store and Catalog Retailers Page as well as the directions for shopping with each of them.
Why do I earn a different contribution percentage from each merchant?
Each Upromise partner individually decides how much they want to contribute and we have separate agreements with each retailer.
How do I save at the grocery store?
The savings experience begins before you go to the grocery or drug store.
Note, as of March 2011, you can no longer earn contributions from manufacturers on participating products in the Upromise Grocery Program without first selecting the eCoupon for that participating product(s) as described above.
What grocery stores and drugstores participate in the program?
See a complete list here.
How do I register my grocery or drugstore card with Upromise?
To register your grocery and drug store cards:
How many grocery or drug store cards can I register in my account?
Upromise members can register up to five grocery store cards per grocery/drugstore chain.
How often are eCoupons updated?
The list of available eCoupon offers is updated on the Upromise website every month.
Can I redeem eCoupons multiple times?
It depends on the eCoupon. For most eCoupons, you can only use the eCoupon once. The eCoupon will clearly state whether the eCoupon is one time use or multiple use.
Who is SavingStar?
As of March 2011, SavingStar, Inc. is the company that manages the Upromise Grocery eCoupons Program. SavingStar is led by the same management team that created and oversaw the Upromise Grocery Program since 2001.
Starting in March 2011, how can I earn contributions on eligible grocery and drug store purchases through Upromise?
As of March 2011, in order to earn contributions from manufacturers on participating grocery and drug store purchases through Upromise, you must first select an eCoupon on the Upromise website for each participating product you want. The activation process has been updated to allow for a simplified one-click process. You can no longer earn contributions from manufacturers on participating products in the Upromise Grocery Program without first selecting the eCoupon for that participating product(s).
What are "store exclusive" offers?
Some of our eCoupons may be exclusive to specific grocery chains. Each eCoupon labeled as exclusive will list which grocery/drug store you must purchase the item at in order to receive savings.
Can I use paper coupons with my eCoupons?
Yes, you can use paper coupons in conjunction with eCoupons. You can even use paper coupons and eCoupons for the same product.
What do I do if I lost my frequent shopper card (grocery or drug store card)?
If you lose your frequent shopper card, please be sure to contact the customer care department at that grocery or drug store chain to receive a replacement card. Once you receive a replacement card, make sure to register it in your Upromise account.
There aren't any grocery stores near me that participate in the Upromise Grocery eCoupon program. What do I do?
SavingStar, the company that manages the Upromise Grocery eCoupons Program, is working on getting more grocery retailers to participate in the Upromise Grocery eCoupon Program. Until there's a store near you, there are plenty of other ways to save with Upromise. You can shop online, dine out, or get the credit card. Click here to see all of our participating partners who offer savings.
How can I make sure I get my contribution when I shop online?
We recommend that you always start your online shopping by logging onto your account at Upromise.com and then clicking over to the retailer's site directly from Upromise.com. Or, if you find that you sometimes forget to start at Upromise.com, download the Upromise TurboSaver so that you do not miss out on earning college savings. These are the best ways to ensure that you get your college savings.
Please note: There are a few select retailers who require more than this. To see which ones they are and learn how to get your college savings when you shop with them, please click In-Store and Catalog Retailers.
How do I earn college savings when I shop with participating online retailers?
Follow these steps and you will receive your contribution automatically:
When you follow these steps, your contribution will be processed and posted within approximately 10-45 business days after you've made your purchase.
Why do I have to start my online shopping at Upromise.com to get my college savings?
We have agreements with our online retailers that when one of our members makes a purchase, they will give a percentage of that purchase back to them as college savings. This is their way of thanking you for shopping with them and supporting your effort to help you save for college. We track these purchases primarily through the path you take when you click from our site. Alternatively, if you've installed the Upromise TurboSaver, it will track the purchases for you. The partner sees that you started at Upromise.com and therefore knows to reward you with the college savings you've earned with your purchase.
Why do I have to log-in to shop online?
When you log-in at Upromise.com, you are telling us that you are a Upromise member. This is how we can track your purchases with our online-only retailers.
What is the Upromise TurboSaver?
The Upromise TurboSaver helps you maximize your college savings by letting you:
Note: You do not need to start your shopping from Upromise.com once you have downloaded TurboSaver. The Upromise TurboSaver will remember for you!
I always forget to start my online shopping at Upromise. Is there anything I can use to help remind me?
Once you install the Upromise TurboSaver, you will no longer have to remember to start your online shopping at Upromise.com. To find out more about TurboSaver and to learn how to install it, please click here or go to upromise.com/turbosaver.
Can I earn college savings on everything I purchase from an online partner as long as I start at Upromise.com?
Not necessarily. Each partner has certain terms and conditions which may exclude certain products or services from being rewarded. In general, the contributions you receive from online retailers are based on your net purchase price, generally excluding taxes and shipping and handling, as well as any special services such as gift wrapping. Also, some partners will not give contributions on purchases made through the Upromise website if you have also taken advantage of a promotional offer not listed on the Upromise site when you made the purchase. Please see each individual partner's terms and conditions.
Can I get college contributions when I purchase gift cards or gift certificates from the Upromise online partners?
It depends on the partner. Some partners allow Upromise members to receive college contributions when they purchase gift cards or gift certificates, others do not give college savings on such purchases. It is important to check the individual partner's terms and conditions before purchasing a gift card or gift certificate.
How are the college savings I earn affected by returns, exchanges or back orders?
Adjustments to your rewards may take up to 90 days, depending on the retailer and the status of the order.
Returns: Returns will be credited back via the original method of purchase and adjustments to your college savings will be posted to your Upromise account within 60 days of the return.
Exchanges: Revisions to Upromise rewards will be made, when appropriate, on exchanged merchandise.
Back-ordered items: Upromise rewards earned on back-ordered items will be processed upon notification from the retailer that the order has been fulfilled.
Please note: The Upromise program is only responsible for awarding college savings on member purchases at participating retailers. All questions about returns, exchanges and back orders of merchandise should be handled directly with the retailer.
What should I do if my shopping session is interrupted?
Occasionally, you will be logged out of your Upromise account while shopping online. This action protects your confidential account information when your account is inactive for an extended period of time. If you are automatically logged out of your Upromise account while shopping online, you still earn college savings for purchases you make through links on the Upromise website. You cannot, however, receive college savings if you click another store link and continue shopping. To make sure all your purchases earn college savings, you need to log in again and shop from a link on the Upromise website.
Can I use special offers and coupons and still earn college savings?
We work with our merchants to provide you with specials and coupons that you can combine with the Upromise discounts for maximum savings. Please refer to the Special Offers Page or Shop Online Page. If you choose to use coupons and specials that are not listed on the Upromise site or in Upromise email, we cannot guarantee that you will be eligible to receive a contribution on your purchases. It is advisable to check with each merchant to see if they allow such combination for specials and coupons not listed on the Upromise site or in Upromise email.
Furthermore, please be advised that coupons and special offers listed on the Upromise site are subject to change. Restrictions may apply. Upromise tries to present the most accurate offers but cannot make guarantees due to the time-sensitive nature of these promotions.
How does Upromise choose which stores to list on its site?
Upromise chooses contributing companies who are respected leaders in their industries and who are committed to our mission to help families save for higher education. These companies represent a wide range of consumer categories, making it easy for our members to accelerate their savings.
If I have a problem with the merchandise I've ordered, will Upromise help me resolve it?
If you have a problem with the merchandise you've ordered, you need to contact the online store you ordered it from.
Can Upromise tell me how to install my new product, such as the new DVD player I just bought?
No. You will need to contact the product manufacturer directly for installation information.
Can Upromise help me find a repair shop or the address of my product's manufacturer?
Upromise does not search for repair shops nor do we supply product manufacturer information. For assistance, we suggest you contact the merchant where you bought the product or search for the manufacturer's Web site for more information.
How do I receive cash back from Upromise through dining?
How much cash back can I earn on my eligible dines?
To earn cash back through Upromise Dining by Rewards Network, you must dine at a participating restaurant on a day and time when it offers rewards and pay for the meal with a credit or debit card that is registered in your Upromise account (Qualified Dine). Specific terms and conditions apply for each restaurant's cash back. Participating restaurants, blackout dates, limits on eligible visits and other terms and conditions apply and are subject to change. For complete program Terms and Conditions, guidelines and restrictions, and the latest benefit schedules, visit upromise.com/dining. Gift certificate and gift card purchases made through Upromise Dining by Rewards Network must be purchased at participating locations on days when benefits are being offered. Online purchases are not eligible for cash back.
The Upromise Dining Program offers Upromise members the opportunity to earn cash back based on their level of overall spending with the Upromise Dining program between January 1 and December 31 of a given year (Calendar Year). Specifically, Upromise members can earn the following: 2% cash back on Qualified Dine(s) totaling up to $124.99 in Calendar Year (Bronze Status); 4% cash back on Qualified Dine(s) totaling between $125.00 - $299.99 in a Calendar Year (Silver Status); 6% cash back on Qualified Dine(s) totaling between $300.00 - $499.99 in a Calendar Year (Gold Status); and 8% cash back on Qualified Dine(s) totaling $500.00 or more in a Calendar Year (Platinum Status). Members will begin each Calendar Year at the Bronze Status with a base 2% cash back on Qualified Dine(s). Any status level increase you achieve during the Calendar Year (as described above) will be reflected on subsequent Qualified Dine(s), not on the Qualified Dine that qualified you for the next status level. For example, if you've made $100 in Qualified Dine(s) for the Calendar Year and then make an additional $50 Qualified Dine the same Calendar Year, you will be entitled to a 2% cash back on the $50 Qualified Dine and 4% cash back on following Qualified Dine(s) for the remainder of the Calendar Year unless and until you reach the next status level. The Upromise Dining Program is subject to change at any time without notice.
Please note that all Qualified Dine(s) made using your Upromise Credit Card with dining and grocery rewards will automatically earn you the Platinum Status 8% cash back for that Qualified Dine and will count towards your overall Calendar Year spend in the Upromise Dining Program. Plus, you will also earn 11% cash back (consisting of 10% cash back on Qualified Dine(s) and 1% cash back everywhere you use the card) on that Qualified Dine, for a total of 19% cash back for using the card. View Upromise Credit Card Reward Program Guidelines.
How do I earn cash back tonight?
Follow these easy steps and you will receive your cash back automatically:
It's that simple! When you pay with a credit or debit card you've registered with Upromise, we track your dining purchase and automatically award your cash back. Your transaction will be processed and posted to your Transaction History page within approximately 10-14 business days.
Which restaurants participate in the Upromise Dining Program?
You will find thousands of participating restaurants located throughout the United States. To locate a participating restaurant near you, please use our online restaurant search.
How do I know I received my cash back?
Please wait 10-14 business days for your rewards to be posted to the Transaction History in My Account. You can view all your transactions and the cash back earned for each dining purchase in the 'view details' section of your Upromise account.
Can I get contributions when I invite guests to dine with me?
You receive cash back on all transactions paid for with your registered credit/debit card, including tax and tip. Simply make sure to pay for your bill with a credit/ debit card registered with Upromise. You will not get rewarded cash back for items not purchased using your registered credit/ debit card.
Do I need to let the restaurant know I'm a member of Upromise?
No. Once you have registered your credit or debit card, you earn cash back automatically and discreetly. There is no obligation to inform the restaurant that you are a Upromise member.
Is there a limit on the cash back amount I can receive at participating restaurants?
Yes, most restaurants have a maximum spending amount on which they will honor rewards each month. Each restaurant varies. You can find information about cash back dining at any participating restaurant, including restrictions (if any), by clicking on the name of the restaurant on the Restaurant Search Results page or on the 'view restaurant details' link
Why does my credit/debit have to be registered with Upromise Dining?
Our goal at Upromise Dining is to provide members with an easy-to-use cash back program that is totally discreet. We have confidential and protected processing technology that tracks the use of credit and debit cards registered with us when they're used at participating locations. We can then credit your designated account with the correct amount of cash back based on that transaction. This way there are no ID cards to present or coupons to clip, so no one - not the restaurant staff - will know about your rewards. Please note that Upromise Dining will never charge your credit/debit card without your permission.
Can I receive Upromise Dining Program cash back as well as other dining program rewards from Rewards Network?
No, to be eligible for cash back from Upromise dining restaurants, your credit or debit card cannot be registered with any other dining program administered by Rewards Network. If your card is already registered in another dining program administered by Rewards Network and you would like it activated for use in the Upromise Dining Program, please call Upromise Customer Care at 1-888-434-9111. Approximately five to seven business days after your credit or debit card has been removed from the other program, it will be validated for Upromise Dining Program to start receiving college savings. Be sure to check your Profile in your My Account page to confirm that your card is validated for Upromise Dining.
What will I earn when I pay for a qualified dine with my Upromise Credit Card with Dining and Grocery Rewards?
All eligible dining transactions made using your Upromise Credit Card with dining and grocery benefits that are registered in your Upromise account will automatically earn you an additional 11% cash back (that's an additional 10% cash back on eligible dining purchases and 1% cash back everywhere you use the card) on that transaction. The Qualified Dining purchases using the Upromise Credit Card will earn the 8% Platinum Status rewards (for a total of 19% cash back) and count toward the member annual spend to move to the next dining status. If a Upromise Credit Card with dining and grocery benefits cardholder pays for their Qualified Dine with a different registered credit or debit card, they will earn cash back based upon their dining status prior to that Qualified Dine.
Who do I contact if I have questions about my contributions from Upromise Dining?
How do I apply for the Upromise Credit Card?
If you would like to apply for the Upromise MasterCard, you can log in to your Upromise account and fill out the online application, or you can contact Upromise Customer Care.
How to earn savings with your Upromise Credit Card?
It is easy-just use your card everywhere MasterCard is accepted. Every time you make a purchase with a registered Upromise credit card, you can earn college savings. Visit our cardcenter for more details.
Can I earn the extra online 2% college savings with my existing Upromise credit card or do I need to apply for a special card?
The extra 2% college savings is available on your existing Upromise credit card as well. In order to get the 2% extra benefits you have to make eligible online purchase through your Upromise account.
How do I cancel my Upromise Credit Card?
If you choose to cancel your Upromise credit card, you must call Bank of America customer care center at 877-736-0517.
Is shopping online through Upromise safe? Can I trust that my information won't be shared with other companies and used inappropriately?
Upromise, Inc. is a certified licensee of the TRUSTe® Privacy Seal Program. Please see our Privacy Policy for more information about TRUSTe. Furthermore, we do not share any member contact information with our partners. However, please understand that if you provide your contact information to one of our partner companies during the course of a transaction, they may start marketing to you. Please contact the partner company to opt out of any marketing that you receive directly from them.
What do I do if I've forgotten my username or password?
We can help you with that. Just click here or press Help on the Upromise.com homepage (located in the upper right hand corner near the Logout button). Then click on "I forgot my username and password. What should I do?"
Who should I call if I'm having problems with an order or a promo code?
It depends on the problem. If it's an issue with your order or with a promotional code, please call the retailer directly. If it's an issue with receiving your college contributions, call Upromise Customer Care at 1-800-UPROMISE or email us at customercare@upromise.com.
